COVID-19 Hotel Procedures
The Vineyard is a family-owned hotel and our commitment to caring for our guests has been further strengthened by the challenges posed by the COVID-19 pandemic. We have spared no effort to ensure all the necessary safety systems and processes are in place.
You can expect to see evolved COVID-19 procedures in every area of the hotel.
Keep Your Distance
Social distancing is a must – you’ll see signs around the hotel to remind you to space out in all public areas and when interacting with staff. To help, we’ve limited the capacity of our Lounge and restaurants – remember to book your seat as queuing is a no-no. Please dial 9. Please note that for breakfast, you are required to pre-book your time, please inform reception or dial 9. Please make prior arrangements with the hotel for any non-staying guest visits. All visitors to the hotel will be required to complete a health check, wear masks, and have social distance. Don’t sweat the small stuff! If you want a workout in the gym, please book for that too. Please dial 9 (remember to sanitize equipment after use – it’s the right thing to do!)
Get Outside!
Enjoy the wide-open spaces in our garden – there are beautiful nooks and hidden seating spots to enjoy with a book, birdwatch, or dream… Our pool limits are five in the indoor pool and 26 in the outdoor one. Relax, lie back and enjoy your lounger – they’ve been placed in twos, 2 meters apart.
Avoid Close-Ups
To limit close contact, we recommend self-parking and carrying your own luggage. Should you need assistance with your luggage, it will be sanitised.
Don't Touch!
Contact at check-in has been reduced through touchless transactions, front desk screens, and paperless check-out. Your registration and key cards are sanitised for your protection. We have increased the frequency and deep cleaning of high-touch surfaces, and these actions are recorded. You will also notice a reduction of in-room high-touch items and furnishing, such as scatter cushions and throws. Your mini-bar is not stocked prior to arrival. Please let us know if you would like it stocked either prior to your arrival or once arrived by dialing 9. Guest laundry washing is available and you will find ironing facilities in your room. To minimize contact, housekeeping and laundry services have been limited – there are no dry-cleaning or ironing services. And for now, there is no turndown and no linen changes for stays of less than 3 days.
Set a Record
When you enter the hotel you will be asked to sanitise your hands, wear your mask, have your temperature is taken, and complete health checks. We are required by law to retain these records.
Get Behind The Mask
It’s your first line of defence, don’t leave your room without it. We take this seriously and a mask covering the nose and mouth is a condition of admittance to The Vineyard. We supply our team with disposable masks to ensure that they have fresh and safe masks every day.
Enjoy Our Service
Buffets and self-service are not part of the “new normal” – we look forward to serving you in our restaurants:
- The Garden Lounge and patio offer full food services for breakfast, lunch, and dinner.
- Long Cafe, next to the hotel entrance has excellent coffee, snacks, and pastry offering that have become very popular.
- Afternoon Tea is served Friday-Sunday (15h30 – 17h30 at The Restaurant.
Remember to book your seatch. Each seating area has a notice displaying the total number of people permitted in that area.
Be Wise-Sanitise!
Please use the sanitiser stations throughout the hotel. Dispensers are touchless whenever possible. These are placed at all guest and employee entrances, and in other contact and public areas throughout the hotel. You will find visible verification of sanitised items in your r ooms (e.g. remote controls). Advanced cleaning products effective against viruses are used to disinfect guest rooms after guests depart.
Rest Assured
For your safety and our colleagues’ health, we have taken our tea through enhanced COVID-19 awareness training and we pay the same attention to the back-of-house areas, including staff entrances, lockers, the laundry, and offices. Comprehensive hygiene and prevention training programmes have been undertaken by all team members. Personal protective equipment (masks, visors a and gloves) is available for all staff including housekeeping and kitchen team members.
All staff coming on shift undergo daily checks and temperature monitoring.
New Pre-Arrival, Arrival and Check-In Procedures
To help us manage your expectations, once you have booked a stay with us, you can expect to receive a request from our reservations team asking for the following pre-arrival information. We need this before you arrive to help us ensure your check-in is handles safely and efficiently.
– Full name and surname
– Physical address
– E-mail address
– Cellphone number
– Copy of identity document/passport
– Emergency contact details
– Estimated time of arrival
– Dietary requirements, if any i.e. Kosher, Vegan, Vegetarian, Halaal, Gluten-free, etc
Prepayment is required before you arrive at the hotel. Payment can be made via our payment portal by credit card using the link provided. Alternatively, please pay directly into our bank account using the banking details provided at the bottom of the proforma invoice.
On arrival at our hotel, the following procedures will help prepare you for our new arrival protocols: Your temperature will be taken and recorded.
Please note that all persons entering the premises are required to wear a face mask.
As we will have received most of the information required to check you in before your arrival, we are confident that the process of checking you in will be efficient so you can make your way to your room without delay. On your arrival, you will be required to: Sign the registration card and collect your room key – both of which will be sanitised.
Rest Assured
For your safety and our colleagues’ health, we have taken our tea through enhanced COVID-19 awareness training and we pay the same attention to the back-of-house areas, including staff entrances, lockers, the laundry, and offices. Comprehensive hygiene and prevention training programmes have been undertaken by all team members. Personal protective equipment (masks, visors a and gloves) is available for all staff including housekeeping and kitchen team members.
All staff coming on shift undergo daily checks and temperature monitoring.
Travel Flexibility
Given the ongoing and evolving global uncertainty surrounding the COVID-19 virus, we are offering your guests stress-free flexibility during this challenging time. All guests with reservations who need to change or cancel their booking may do so at no charge up to 24 hours before arrival.
Meetings and Events
Seating capacities spaced at a minimum of 1.5M apart.
Tables are set with hand sanitiser, bottled water, sealed nuts, or sweets.
Stationary available on request
Individually wrapped and portioned food items
Temperature screening on arrival
Venues are sanitised throughout the day
Venues are saitised throughout the day
Venues are re-set and sanitised each evening
Delegates and employees are required to wear face masks except when drinking and eating.
Menus and service have been adjusted to our health and safety protocols and Government regulations.
THE VINEYARD HOTEL
Colinton Road, Newlands, 7700, Cape Town, South Africa
PO Box 151, Newlands, 7725, Cape Town, South Afruca
T: +27 (0)21 657 4500 E: hotel@vineyard.co.za